The operating model needed to move from decentralized manual order adjustments to standardized exception management. The solution had to build on the client’s existing processes and RELEX best practices
SOLUTION
Ran process design workshops
Conducted an independent data review and root cause analysis
Supported the configuration of RELEX for business needs and wrote specifications for enhancements
Prepared test cases and documentation for user acceptance testing and provided first-line support at go-live
OUTCOMES
Better business decisions
Less manual work in planning
Improved replenishment and demand forecasting for both regular and promotional assortments