In-Store Operations Automation
SCOPE
Following a series of mergers and acquisitions, the retailer needed to standardize store software across multiple brands and reduce IT costs. It also needed to recover sales lost when an item was available at one brand’s store but out of stock at another brand’s nearby store
SOLUTION
- Built a product development team spanning 12 domains, each with a client-side product owner
- Delivered a roadmap, solution architecture, code, documentation, and user training for each domain
- Completed a pilot and rolled out the solution across the organization
OUTCOMES
- IT support and development costs were reduced several-fold, and legacy systems were retired
- Optimized deliveries from distribution centers improved on-shelf availability across both brands, while inventory turnover decreased